Rollove Services
SERVICES
CONTACT
EMAILS WILL BE ANSWERED ASAP AND EVERY EFFORT WILL BE MADE TO ENSURE YOU ARE KEPT INFORMED IN REGARD TO ANY QUERY.
PRICING
NO WORK WILL START WITHOUT FIRST GIVING YOU A PRICE OR AN AGREEMENT TO WORK TO A PRICE
COMMISIONS.......COMMISIONS CAN ONLY BE STARTED ONCE PRICE HAS BEEN AGREED AND A 50% ( IN THE CASE OF PERSONALISED ITEMS) OR A 20% (IN THE CASE OF NONE PERSONALISED ITEMS) DEPOSIT HAS CLEARED.
POSTAGE
ITEMS FROM THE SHOP WILL BE POSTED ASAP AFTER PURCHASE AND PAYMENT CLEARED NORMALLY THE FOLLOWING DAY. SHOULD THERE BE ANY SORT OF DELAY YOU WILL BE NOTIFIED.
IN MOST CASES ROYAL MAIL FIST CLASS STANDARD IS USED DEPENDING ON THE ITEM, WEIGHT, URGENCY ETC
IT IS NOT THE POLICY OF ROLLDOVE STUDIO TO MAKE MONEY FROM POSTAGE SO IT WILL BE CHARGED CLOSELY TO THE VALUE SPECIFIED WITH A SMALL ADDITION FOR PACKAGING IN ANY EVENT YOU WILL BE GIVEN THE PRICE INCLUSIVE BEFORE PURCHASING.
BULK ORDERS
AS ROLLDOVE STUDIO IS A ONE MAN OPERATION IT IS NOT ALWAYS POSSIBLE TO DO BULK ORDERS HOWEVER PLEASE DO NOT LET THIS PUT YOU OFF MAKING AN ENQUIRY AS AT THAT TIME THERE MAY BE LITTLE WORK ON THE TABLE OR A REALISTIC DEADLINE MAY BE MET.
HAND ENGRAVING
PLEASE NOTE THAT HAND GLASS AND CRYSTAL ENGRAVING IS NOTHING LIKE TRANSFERS, SAND BLASTING, CHEMICAL ETCHING OR LASER ENGRAVING, HAND ENGRAVING IS AN ART AND WHILST I DO APPRECIATE THE DIFFERENT EFFECTS OF THESE OTHER CRAFTS I HAVE NO PLANS AT THIS TIME TO USE THEM.
SHOP PURCHASES
IN MOST CASES PURCHASING FROM THE ONLINE SHOP SHOULD BE STRAIGHT FORWARD HOWEVER WHERE AN ITEM IS LISTED BUT THERE IS NO PHOTO I WILL POST A PHOTO IF YOU WISH ONCE THE ITEM IS ENGRAVED SO THAT YOU WILL KNOW WHAT YOU ARE GETTING. THESE ITEMS I CAN DO OR HAVE DONE IN THE PAST BUT HAVE NOT GOT A PHOTO.
